Please submit a web ticket at http://itservicedesk.nih.gov/era.
To help expedite your Help Desk request, we recommend that you have the following information readily available (NOTE: Additional details may be required depending upon the type of issue/request):
If you need immediate help (i.e. a PI is within two days of a deadline or in the event of a security emergency), call us. Note that the Help Deskís busiest hours are between 10 a.m. (ET) and 3 p.m. (ET).
Email: firstname.lastname@example.org (for Commons Support)
Email: email@example.com (for IMPAC II Support)
Email: firstname.lastname@example.org (for RCDC support)
Hours: Mon-Fri, 7 a.m. to 8 p.m. Eastern Time (Except for federal holidays)