eRA Help Desk Support

Please submit a web ticket at http://itservicedesk.nih.gov/era.

To help expedite your Help Desk request, we recommend that you have the following information readily available (NOTE: Additional details may be required depending upon the type of issue/request):

• Full Name of Affected User
• Full Name of Institution/Organization
• Full Grant Number (Grants.gov Tracking Number for eSubmission)
• Funding Opportunity Announcement (FOA)

If you need immediate help (i.e. a PI is within two days of a deadline or in the event of a security emergency), call us. Note that the Help Desk’s busiest hours are between 10 a.m. (ET) and 3 p.m. (ET).

Toll-free: 1-866-504-9552
Phone: 301-402-7469
TTY: 301-451-5939
Email: commons@od.nih.gov (for Commons Support)
Email: helpdesk@od.nih.gov (for IMPAC II Support)
Email: rcdchelpdesk@od.nih.gov (for RCDC support)

Hours: Mon-Fri, 7 a.m. to 8 p.m. Eastern Time (Except for federal holidays)